Dissatisfied customers and loss of revenue because of faulty systems. How do you prevent this?


By: Serge Janssen Daalen, 24 July 2023

Satisfied customers are essential for any business. But how do you increase customer satisfaction if the systems within your company do not work smoothly (together) and are not aligned? The risk of losing customers and, as a result, revenue is very high. How do you prevent dissatisfied customers due to faulty systems and ensure that your systems continuously deliver quality and are up-to-date? In other words, how do you make sure your customers are satisfied ánd STAY satisfied?

How to avoid customer dissatisfaction and loss of sales?

If you follow the 5 listed actions and take a proactive approach towards your system management, you will significantly reduce the chances of dissatisfied customers due to faulty systems.

  1. Up-to-date system and use feedback - Make sure that the system is continuously up-to-date. Monitor the performance of the systems and involve the customer. Collect and use customer feedback for quality improvement. Learn from your mistakes and address small issues immediately before they grow into big problems.
  2. Excellent customer service and communication - Provide excellent customer service with open and clear communication. Make sure users can report issues or ask for help through various channels. Be honest about any problems and proactively work to resolve them. Use a good ticketing system in which the priorities are very clear.
  3. User training and education -Make sure your customer’s users and your staff receive the right training to understand and use the systems effectively. Well-trained and informed users are less likely to encounter problems and can often solve minor issues themselves.
  4. Culture of continuous improvement - Encourage a culture of continuous improvement within the company, or in other words Agile Thinking. Strive for a mindset in which employees are always looking for ways to improve systems and processes, and the increase of customer satisfaction.
  5. Invest in the right technology - Choose reliable, advanced and scalable technology that fits well with the needs within your own company, but also the needs of your customers. Cheap, inferior systems will, in the long run, cause more problems, dissatisfied customers and inevitable loss of revenue.

Spiresolutions

Our Spire Essentials System meets all the above points. Spire Essentials is an all-in-one system, bringing together all your company's data and processes in one dataset, from order to final invoice. The system is easily expandable with our Building Blocks and Customised Service.

You and your employees will be involved in the development of your own Spire Platform right from the start. We will do this together! Prevent dissatisfied customers with a robust and flexible system.

Contact us and let's start exploring together how we can start building the ideal Spire Cloud Platform for your business. Or let’s start right away, and book your free consultation with Serge Janssen Daalen, the founder of Spiresolutions.

SpireSolutions - Digital Transformation Made Easy

Comments

Post a Comment

Popular posts from this blog

Scope Creep: what is it really and how do you avoid it?

Image
By: Serge Janssen Daalen, 25 June 2023 You might be wondering; Scope Creep is that even a real term? And what could be the meaning of it? Scope Creep is a widely used term in Project Management, and is the almost unnoticeable process in which the scope of a project is slowly but surely expanded more and more, with all the consequences this entails. How to avoid Scope Creep? Scope creep is the process in which a project thus gradually gets bigger and bigger. A kind of sneaky or sliding process, that you are often not aware of. There are several reasons why Scope Creep happens, but most importantly; how do you prevent Scope Creep? For all the Project Managers out there, these 4 points you want to be clear on, before you start: 1. A clear project scope - Define a clear project scope together with the client. In more practical terms, this involves defining and documenting a list of specific project goals, deliverables, tasks, costs and completion date. The project scope provides structur
Read more

How integrated business processes reduce the risk of churning customers

Image
  Life of an engineer - a systematic approach to transforming relationships through reliable deliveries By: Jeroen Minnee and Angelique Toorians, 13 January 2024 Integrated business processes and systems Building and maintaining strong customer relationships is the founding principle of any successful business and integrated business processes are nowadays essential. In a world where customer expectations are constantly changing, it is necessary to remain proactive and adapt in your approach to maintain these essential connections. Recognising and addressing issues such as dissatisfied customers, slow responses and lost requests is crucial to building lasting customer relationships. Integrated business processes and systems will help you and your engineers in tackling these challenges. Improving customer relations is crucial, but this does not immediately mean that your business system needs to be completely overhauled. That is why in this article, we will discuss practical steps for i
Read more

Sales Efficiency - a systematic approach to sales growth

Image
Discover the Shocking Truth About What Keeps Sales Teams Thriving By: Jeroen Minnee and Angelique Toorians, published 12 November 2023/updated 13 January 2024 Sales efficiency & growth is essential for any company’s existence. So the main question is how do you drive your sales efficiency and growth? How do we bring the sales system together with our salespeople? Is sales efficiency necessary? Or are just a few tweaks enough? Both people and systems are important to be able to grow sustainably as a company. What can you do yourself to make sure that your salespeople are happy and can focus on closing deals which leads to a higher sales efficiency. Do your systems support your salespeople? Or do they create frustration and irritation? Let's first look at the 50/50 rule of Sales Efficiency and Growth. What can you do right now for and with your sales team without having to invest right now a lot of time and money in new sales efficiency systems? After that we go deeper into the
Read more